Written by Cláudio Afonso | LinkedIn | X
Onvo, a sub-brand of electric vehicle maker Nio, addressed customer concerns on Thursday after facing delivery confusion and production capacity issues with its first model, the L60, local media outlet IT Home reported, citing Dongchedi.
The controversy, which included allegations of “queue-jumping,” arose during the early production phase when vehicles were not strictly matched with customer orders based on their lock-in sequences.
Between the start of mass production on August 15 and the launch event where the price details were unveiled, the company had fewer than 2,000 units in stock, according to the publication.
In response to the report, Onvo stated, “We won’t stock as much inventory as other competitors.”
The company added that some customers who hadn’t placed their orders first on May 15 — when the model was unveiled — or completed their final payments by September 19 still received cars due to configuration matches, resulting in what the company referred to as “blindly locked-in” orders.
In his latest research note, and despite Onvo has not unveiled any details on the number of orders received, Deutsche Bank analyst Wang Bin affirmed that Onvo “received more than 30,000 non-cancelable orders.”
The company emphasized that it has been following its original rules, processing one batch of final payments per day and producing vehicles according to the order of smaller deposits within each batch.
During the last three days of September, Onvo delivered 832 vehicles, Nio Group said earlier this week.
CEO William Li outlined plans to deliver 5,000 units in October, with production ramping up to 10,000 units by December and 20,000 by March 2025.
Last month, the brand said the orders “have exceeded expectations, and efforts are being made to meet customer demand.”
The standard range 60 kWh model is priced at 206,900 yuan, while the long-range 85 kWh version comes in at 235,900 yuan with deliveries starting in December.
Written by Cláudio Afonso | LinkedIn | X
