A new J.D. Power study on Wednesday showed that while overall satisfaction with US fast-charging networks has fallen, Tesla’s Superchargers remain among the most trusted by EV owners.
The ‘J.D. Power 2025 EVX Public Charging Study’ measured EV owner satisfaction regarding Level 2 and DC fast charger stations, considering the opinion of 7,428 electric vehicle owners in its 2025 edition.
The owners rank EV charging stations based on ease and speed of charging, availability of chargers, costs of charging and ease of payment, convenience of the location and how easy it is to find, physical conditions of the station and how safe the station is.
The 2025 edition of the study showed that, on a scale from 1 to 1,000 points, Tesla led in the OEM-branded DC fast-charging segment with its Supercharging network, with 709 points.
This marks the fifth consecutive year that Superchargers have ranked first. However, customer satisfaction with the company’s charging infrastructure has dropped by 22% compared to last year.
Detroit-based Red E ranked second among DC fast-chargers, with a score of 668 points, while ChargePoint (619), Electrify America (601) and EVgo (579) ranked below the average of 654 satisfaction points.
Tesla Destination — which allows drivers to recharge at popular hotels, restaurants and resorts — also ranked highest among Level 2 charging stations for the second consecutive year, with 661 points.
It was followed by California-based ChargePoint, which had 628. The segment average stood at 607 satisfaction points.
According to the study, the overall customer satisfaction with fast chargers declined by 10% from the same period a year ago, having reached 654 out of 1,000 points, while public Level 2 charging’s content lowered to 607 points.
One of the reasons for that is the cost of charging — satisfaction among users of both DC and Level 2 fast-chargers fell by 16% to 459 and 430 points, respectively.
J.D. Power’s Brent Gruber said these results are “due to non-Tesla owners using Tesla Superchargers, which deliver a far less satisfying user experience relative to the costs incurred, in comparison to those of Tesla owners.”
Gruber added that in previous years, “many DC fast charging networks kept prices low as they developed their market presence, while manufacturers regularly offered free charging incentives with vehicle purchases.”
However, “charging prices have increased significantly in some cases, directly affecting the overall EV ownership experience.”
The 2025 edition of the study showed that non-charging visits at public EV chargers — which is when an electric vehicle owner goes to a charging point but is unable to charge the vehicle — have hit their lowest level in four years.
About 14% of EV owners inquired by J.D. Power said that they visited a charger in those conditions, meaning there was an increase in charging reliability.
Non-Tesla automaker-operated networks — including the Mercedes-Benz Charging Network, Rivian Adventure Network and Ford Charge — were not ranked as they still have limited footprint.
J.D. Power noted that “early performance suggests manufacturers are successfully applying lessons from Tesla’s brand-level ecosystem.”
The Elon Musk-led brand currently operates over 70,000 Superchargers across the globe, in which drivers can recharge their vehicles up to 200 miles in under 15 minutes.
With this, Rivian owners can access Tesla’s Supercharger network, which counts with more than 23,500 chargers.
The Superchargers have the native North American Charging Standard (NACS), and its network is open to all brands who support the same connectors.
It is the case of Rivian, which began upgrading its Rivian Adventure Network in late July to include the standard.
Rivian owners can now access Tesla’s Supercharger network, which counts with more than 23,500 chargers in the US.
The list also includes US EV maker Lucid Motors, Japanese Honda Motor Co., Detroit automakers Ford and General Motors, German-based BMW and Mercedes-Benz, and Sweden-headquartered Volvo and Polestar, among others.
