Rivian announced on Monday its official targets for service expansion over the next two years, as it launches its most affordable model ever.
In a new blog post, the company said it plans to operate over 150 Service Centers by the end of 2027 and expand its Mobile Service fleet with 50% more dedicated vehicles throughout 2026.
The upcoming mid-size SUV is set to boost demand for the EV maker, as Rivian expands to a lower market segment.
With an entry-level variant confirmed at $45,000, it undercuts the R1 models by more than $20,000 — as the R1T pickup starts at $72,990.
However, the entry-level trim is not expected to ship this year, as Rivian is prioritizing higher-margin variants before scaling production.
Rivian Service
Rivian provides support to customers in North America through its Service Platform, Remote Care program, Mobile Service fleet, and physical Service Centers.
Remote Care uses sensors and a diagnostics platform, through which the company is “able to proactively identify and resolve many issues” from a distance, while the Service Platform connects the vehicle and the company’s Service Team through the mobile app.
As Rivian continues to expand, it is enhancing remote support to reduce pressure on in-person services — including both Service Centers and Mobile Service.
“As we continue to grow the size of our fleet, we are also enhancing onboard tools and technician training so we can perform more services remotely, including routine maintenance like tire rotations,” Rivian stated on Monday.
Last year, the company “added and trained” over 1,000 service specialists. Most of these professionals are being added to “existing Service Centers with higher demand.”
It has resulted in a “35% reduction in scheduling wait times” in 2025.
150+ Service Centers
Rivian plans to open over 50 new service locations “through next year,” including “multiple locations and larger sites with higher capacity” in its “most dense” markets.
As reported by EV on Monday, the company has over 20 locations “in the works” across the US and Canada, according to the Service Map available on its website.
Earlier this month, Rivian said it operated 97 service locations across its markets — just shy of the 100 it had targeted by the end of 2025 — alongside 36 showrooms and nearly 700 mobile service vehicles.
Most of its network is centered around the West Coast — as it is based in Irvine, California — and the East Coast, where it is expanding further.
Rivian set its East Coast headquarters in Atlanta last July, close to its second factory — for which construction broke ground in September, three years after the deal was first signed.
In the South, the company is investing nearly $10 million to develop a new parts distribution center in Fort Worth, Texas.
This will help the company better link its Midwest manufacturing sites, California headquarters, and customer communities nationwide.
Mobile Service
While the upcoming service locations are mostly located in the coastal areas, Rivian is “leveraging Mobile Service to expand our reach” in “more remote areas.”
For that, Rivian has planned a “50% increase in Mobile Service Vans planned through 2026.”
Rivian‘s mobile support service for vehicle owners meets them at their location, including both passenger vehicle and commercial fleet customers.
According to the company, Mobile Service “remains our customers’ most preferred service experience.”
The service is provided using both modified R1T vehicles and smaller-sized EDV 500s.
The latter, co-developed by Rivian and Amazon, was first introduced in the service in 2023.
While the vans initially developed for the retail giant were the larger-sized EDV 700, the two companies “designed a shorter, thinner van than its US counterpart, in order to better fit in Europe’s cities.”
Rivian’s EDVs are already operating in Europe as part of Amazon’s delivery fleet, prompting the company to open positions for mobile service technicians in Germany.
Late last year, the company delayed the launch of the R2 model in Europe and Canada.
Originally planned for later this year, the timeline was first pushed to 2027 before the company eventually removed any specific year from its website.
