Nearly a month after a battery display issue affected several vehicle owners, Rivian has identified a new charging problem that it plans to fix with an over-the-air update.
According to a new e-mail sent by the EV maker to customers, the issue “prevents certain R1 vehicles from AC charging at home or with Level 2 chargers when in colder weather.”
AC (Alternating Current) charging lets users charge their vehicles using standard home electricity. Level 2 charging is the most common method, using 208–240V AC power.
It’s faster than Level 1 charging, which uses a regular wall outlet, but still slower than Level 3 charging, also known as DC (Direct Current) fast charging.
According to Rivian, DC fast charging is not affected.
Temporary Fixes
Until the update is released, Rivian recommends several measures owners can adopt to mitigate the impact of the issue.
While charging at home or on a Level 2 charger, customers can precondition their vehicle battery’s temperature “at least 40ºF” and perform a vehicle reset, and then plug in the charger.
“If this doesn’t work, we recommend preconditioning your battery to a higher battery temperature and trying again,” the company adds.
Upcoming Update
The company will be rolling out “a permanent fix […] next week in an upcoming OTA update” — likely referring to the 2025.46 software update, scheduled to roll out over the next few days.
The upcoming update will include a ‘Customizable Driver Display’ and the ‘Kick Turn’ feature for second-gen Quad vehicles, after teasing it for the first time in July.
Digital key support for Apple and Android devices is also rolling out to Gen 2 vehicles, after being delayed in September.
Earlier this week, Rivian‘s Software Chief Wassym Bensaid revealed that several features for both Gen 1 and Gen 2 vehicles will be rolled out “early next year.”
The information was shared in a Reddit reply to a user who directly questioned him about the integration of several capabilities in the first-generation vehicles.
Last week, another user took to Reddit to report seven issues affecting second-generation R1 vehicles, some of which they said could impact safety.
Despite being in the same subreddit, the company did not reply to this one.
Battery Display Fix
In late November, the company rolled out a new OTA update — 2025.38.30 — aimed at addressing several issues noticed by both owners and the team.
According to the release notes, it included rare issues such as the 12V battery draining when the vehicle woke from sleep and fast-charging failures.
A major software bug, which affected an unknown number of Rivian vehicles, displayed incorrect battery charge levels, leaving drivers stranded when their cars ran out of power — despite showing remaining range.
The company reiterated then that it was not a battery chemistry issue.
Charging Updates
In June, the company overhauled its Energy App, which was split into two sections: the Energy Monitor tab and the Charging tab.
Additionally, the EV maker partnered with Electrify America and Ionna to improve the charging experience for its customers across the US, including integrating the charging networks into its in-vehicle navigation system.
Rivian drivers can also use Tesla’s Supercharger network, as long as they have an adapter for the NACS (North American Charging Standard) charging port, as R1 vehicles are still CCS (Combined Charging System).
The upcoming R2 SUV will have an integrated NACS port as standard.
As of December, Rivian operates 135 charging stations across the US, mostly located in the West and East Coast states.
Besides new locations recently opened, the company has updated its Adventure Network map with 11 upcoming locations, mostly in Washington and California.
In Washington, new charging stations are planned for Bellingham, Tacoma, and Ellensburg, while California will see new facilities open in Rocklin, Valencia, and Long Beach.
