EV maker Rivian is reportedly offering owners cash for the waiver of their consumer rights under the state’s Lemon Law — which grants the refund or replacement of defective vehicles.
According to the Reddit user ‘Ruby250’, the company offered the customer $2,000 if they “signed away” their rights under Georgia Lemon Law.
“I took delivery of my R1S on Aug 4. Less than two weeks later, the A/C failed. The car sat at the Atlanta Service Center from Aug 20 to Sept 11 with almost no communication or transparency,” the customer noted.
“Customer service was infuriating at every turn,” the user wrote, adding that “after reaching out about a dozen times, my case was finally escalated and Rivian sent me a ‘goodwill’ offer of $2,000—but only if I signed away my rights under Georgia Lemon Law.”
The document read, “In exchange for the cash amount above, you hereby release Rivian, and its affiliated entities, from all causes of action you may have for breach of warranty, breach of state lemon law, and breach of the federal Magnuson-Moss Warranty Act relating to your Rivian vehicle to date.”
The expression “to date” indicates Rivian is seeking to shield itself from possible Lemon Law claims tied to past issues, rather than imposing broad limits on consumer rights.
In the comment section, other Rivian owners noted that they have “signed the same document after having the car in for service a good month,” with the EV maker offering a month’s lease payment.
According to user ‘Secure_Discussion951,’ the document serves to “prevent you from double dipping (taking the 2k then filing a lemon law request),” granting the original poster that they “can still file a lemon law claim for other issues after.”
Another user, living in Michigan, clarified in which conditions the Lemon Law can be activated.
“In my state (Michigan) I believe if the issue isn’t resolved after the fourth attempt – or you have 30 days in service in the first year – you can start the Lemon Law process,” the Reddit user wrote.
In California, “you have right to Lemon Law if a car is in the shop for 30+ days and not fixed, and they must start repairs in a reasonable time,” user ‘Nuclianba’ also added.
“But the law allows you to waive this in writing… which Rivian asks you to do in exchange for a free use of a comparable vehicle while your car is in service,” they wrote.
Separately, several users on Reddit have noted that their vehicle is taking about a month to repair at service centers, with little to no contact with the brand — mostly at the Atlanta Service Center.
“The AC was not working and it ended up being with the Atlanta service center for 22 days. I called them everyday for updates and it was a comedy of problems, sat on the lot for a week before anyone even looked at it,” user ‘blarfthecat’ commented.
The Reddit user added that they’re “going on a month of loss of use of a vehicle that I’m still paying a lease on an insurance for.”
