Lucid Motors unveiled on Wednesday a new Mobile Service Platform using its second model, the three-row SUV Gravity.
The vehicle replaces the fleet of conventional (non-Lucid) vans the brand has used to deliver its Lucid Care mobile-service program since launching it in 2021.
The Saudi-backed EV maker said the purpose-built unit is designed to expand service capacity and allow technicians to complete a wider range of procedures on-site.
It carries battery-powered tools, an air compressor, a jack system and a safety kit, alongside what Lucid described as “more than double the storage capacity” of its current service vehicles.
An onboard slider system is meant to speed up access to tools in the field.
“Our mobile service strategy is about meeting customers where they are and removing friction from the ownership experience,” Senior Vice President of Revenue Erwin Raphael stated.
The platform will support both the Air sedan and the Gravity SUV, the company’s only two models on sale.
Mobile Service
Lucid Care has offered mobile service since 2021 through a fleet of vans staffed by certified, in-house technicians.
Annual maintenance, routine servicing and most repairs were already handled in customer driveways, parking lots or workplaces — often without the owner needing to be present.
The company provided the service with Mercedes-Benz Sprinter vans, branded as the Lucid Mobile Service.
The van is offered in both internal combustion engine (ICE) and fully electric versions.
Images shared on the Lucid website and by users who requested the service in the past few years point to the ICE version, however, Lucid has never commented on the powertrain of the vans.
Additionally, an image shared on X in 2022 showed that Lucid has used at least one RAM ProMaster van to provide the service — which is only offered as an ICE in the US.
Lucid Air Integration
The shift to a Lucid-built platform marks the first time the company purposefully uses one of its own vehicles for field service, aligning the program more closely with its premium brand positioning.
However, the EV maker also began using Lucid Air sedans for lighter mobile tasks like parts delivery and minor service last year.
Some service centers explicitly told owners the original “mobile van” capability had been phased down in favor of the Air for certain jobs, users pointed out on LucidForums.
In October, user ‘Ampere’ wrote on the platform that a service employee in Chicago had told them “that the mobile van is history.”
“They have a mobile Lucid Air that can deliver parts and do minor service, but no major work of which the van was capable,” the user wrote, adding that it seemed the company “could have swapped the van for a Gravity.”
Despite the claims, Lucid has not clarified whether the vans — or the Air sedans — will remain in service or be discontinued once the purpose-built vehicle is introduced.
Service Locations
Lucid operates physical service centers across North America, Europe and the Middle East.
Most locations are in its domestic US market, with some service centers sharing the site with Lucid Studios, the brand’s showroom format.
Lucid runs two Canadian service centers: one in Vancouver and one in Montreal, where it also has a showroom.
The EV maker currently sells vehicles in Germany, Norway, Sweden and the Netherlands, with further European expansion planned for this year.
The company operates two European service centers — one is in Hilversum, the Netherlands, co-located with a Lucid Studio.
The other is in Baden-Baden, Germany.
The site is operated in partnership with Wackenhut, Lucid‘s first dealership partner in Europe — as reported earlier this year by EV and later confirmed by the company.
Until then, the brand operated all locations under a direct-to-consumer business model.
The shift to a dealership partnership reflects ongoing weak demand for Lucid vehicles in Europe.
Rivian
Lucid is not the first US EV maker to put its own vehicles into mobile service duty.
Rivian‘s Mobile Service has operated using modified EDV 500s — the smaller of the two commercial van trims, originally designed as a shorter, thinner variant better suited to European cities.
The fleet also includes R1T pickup units, used in harder-to-reach areas.
The custom-built service units were designed to handle the majority of repairs in customers’ driveways, with the van’s cargo area accommodating wheel and tire equipment and an onboard crane for heavy items.
The service is currently available in North America and is expected to expand to Europe — since Amazon has deployed Rivian EDVs in Germany and as the company prepares to expand to the Old Continent.
As of February, Rivian operated 97 service locations across its markets alongside 36 showrooms and nearly 700 mobile service vehicles — a figure it plans to grow by 50% throughout 2026 ahead of the R2 launch.
The company also intends to operate more than 150 Service Centers by the end of 2027.
Rivian has framed Mobile Service as “our customers’ most preferred service experience,” and is pairing the fleet expansion with broader investments in its Remote Care diagnostics platform and technician training.
After adding more than 1,000 service specialists in 2025, the company reported a 35% reduction in scheduling wait times over the year.
