Written by Cláudio Afonso | info@claudio-afonso.com | LinkedIn | X
Fisker shared today, in a private Facebook group with over three thousand of owners, investors and enthusiasts of the brand, a long message enhancing its goal of providing a smooth experience to all the customers that bought Fisker’s Ocean SUV.
After several complaints from customers from the DACH region — Germany, Switzerland and Austria — who saw their emails not answered after some days, the company have decided to create local email addresses to better scan and solve each issue but also reaffirmed the availability of its Road Assistance service. Read the full text below:
“Dear #FiskerFam, we would like to inform you about some updates to our service and support offering in Germany to ensure that your experience with the Fisker Ocean remains as smooth as possible:
- New location-based email addresses: To help you communicate more efficiently, we have set up specific email addresses for our Fisker locations in Munich, Frankfurt and Düsseldorf to coordinate on-site appointments as well as services. Please use the appropriate address for these requests:
- Munich: centergrafing@fiskerinc.com
- Frankfurt: centerfrankfurt@fiskerinc.com
- Düsseldorf-Neuss: centerdusseldorf@fiskerinc.com
2nd service offer: Our service locations are there for you, but only by prior appointment. Please make an appointment before you visit one of our service centres so that we can help you as quickly as possible. Please note that our Fisker Centre+ Düsseldorf-Neuss is temporarily not accepting new orders.
- Breakdown assistance: In the event of a breakdown, you can still rely on our Roadside Assistance. Simply call the familiar number +49 89 244414240 for assistance.
- Use our contact form for general enquiries: To ensure that we can process your enquiries in the best possible way, we ask you to use our contact form on the Fisker website: fiskerinc.com/en/contact
- Alternative communication”
NEVER MISS AN UPDATE
In response to the company’s update, a customer voiced continued dissatisfaction with the service provided by the EV startup, emphasizing a lack of response to emails:
“Fisker, nice try. But no one from these emails answers either. And from the support email address you only receive a comforting message that a report will be made in 1-3 business days, which also does not happen. Not even the customers whose car is already on site and who would like an update on the repair of their car after 2 weeks are answered. You just leave customers standing stupid in the rain.”
Last Thursday, and only 24 hours after withdrawing all financial and operational guidance for 2024, Fisker appointed both Deutsche Bank and PJT Partners as financial advisors to explore strategic alternatives.
Last week, the company said it remains committed to “deliver an exceptional Fisker experience, with ongoing software updates, service, customer support, and an easy purchase process with its Dealer Partners”.
On March 29, Fisker started considerable discounts on the 2023 inventory with the Extreme variant now starting at $37,499 (down from $61,499), the Ultra variant starting at $34,999 (from $52,999) and the Sport’s one at $24,999 (from $38,999).
In the previously SEC filing disclosed earlier this week, announced its decision to retract all financial and operational guidance for the year 2024. Additionally, the company stated that it will abstain from issuing any updated guidance as it persists in evaluating strategic alternatives.
Written by Cláudio Afonso | info@claudio-afonso.com | LinkedIn | X
